Verzendbeleid

Last Updated: 9 Feb 2026

At LiveWell Supply, we aim to provide fast, reliable, and transparent shipping for all customers. This Shipping Policy applies to every order placed through our store and explains how we process, dispatch, and deliver your purchases.

SHIPPING LOCATIONS

We currently ship to multiple regions depending on courier availability and service coverage.

We deliver to:
• Residential addresses
• Business addresses
• Selected PO Box locations

All customers must provide accurate shipping information at checkout. Incorrect or incomplete details may result in delays or failed delivery.

PROCESSING TIME

All orders are processed within 1–2 business days (Monday to Friday).

Orders placed after business hours, weekends, or public holidays will be processed on the next working day.

During busy periods such as sales or holidays, processing times may be slightly delayed, but we always aim to dispatch orders as quickly as possible.

DELIVERY TIMEFRAMES

Standard Shipping: Estimated delivery time is 3–6 business days after dispatch.

Express Shipping: Estimated delivery time is 1–3 business days after dispatch (if available).

ESTIMATED DELIVERY BY REGION

Delivery times depend on your location and courier network:

• Metro areas: 1–3 business days
• Regional areas: 2–4 business days
• Nationwide deliveries: 3–6 business days
• Remote areas: 5–10 business days

These timeframes are estimates only and actual delivery may vary.

TOTAL DELIVERY TIME

Total delivery time includes both processing and shipping.

Processing time: 1–2 business days
Shipping time: 3–7 business days (average)

Estimated total delivery time: 3–7 business days after dispatch
Remote areas may take longer.

SHIPPING COSTS

We offer Free Standard Shipping on all orders.

If express shipping is available, any additional charges will be shown clearly at checkout before payment.

ORDER TRACKING

Once your order is dispatched, you will receive a tracking number within 24 hours via email or SMS.

Tracking updates depend on the courier system and may take time to update. If tracking does not update within 5–7 business days, you can contact our support team for assistance.

DELIVERY DELAYS

Occasionally, delays may occur due to factors outside our control, such as:

• Courier delays
• Weather conditions
• High order volumes
• Remote delivery locations
• Public holidays

We are not responsible for courier delays, but we will always assist you in resolving delivery issues.

CONTACT INFORMATION

Support Email: support@livewellsupply.com.au

Phone Number: 0480028275 

Business Address:
2/290 Boundary Street
Spring Hill
QLD 4000 

Warehouse Address: [Write Warehouse Address Here]

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM